Management and Professional
Permanent, Full-Time
Burnaby
Job ID#42791
Job Description
Are you a natural at numbers and strategy? Do you thrive on creating smart scheduling plans that make operations run smoother? Our large client in the renewable energy sector is looking for a Workforce Planning Manager to lead a dynamic team and support over 200+ customer service professionals across B.C.
This is a fantastic opportunity to work with one of the province’s biggest players in clean energy
Location: 📍Burnaby
Key Responsibilities
- Lead a team of analysts to deliver top-tier labour forecasts and scheduling strategies
- Monitor and analyze call volume trends to optimize workforce support across contact centres
- Create and improve short-term and long-term workforce plans
- Provide actionable insights using advanced reporting tools and forecasting models
- Drive improvements to internal planning processes and support peak service performance
Qualifications
- A degree in business, commerce, or data analytics—or 10+ years of related experience
- Strong analytical mindset with expert-level Excel skills
- Hands-on experience with workforce management systems
- Team leadership, collaboration, and decision-making strengths
- Detail-oriented and data-driven with a passion for process improvement
What's In It For You
• Flexible hybrid work model (work from an approved flex location up to 2 days a week!) • Competitive salary + incentive bonus ($88,900 – $122,300) • Professional growth in the renewable energy industry • Inclusive, safe, and collaborative workplace
Salary
$88,900-122,300/year
