Customer Service
Permanent, Full-Time
Richmond
Job ID#42733
Job Description
Are you passionate about helping others and finding solutions to challenges? If that resonates with you, we have an exciting opportunity just for you! Join an amazing team as a customer service representative for a leading brand in the medical industry.
This is your chance to be part of a company that is making a real difference in people’s lives. Don’t miss out on the opportunity to contribute to something truly impactful!
Key Responsibilities
- Take and process customer orders quickly and accurately over the phone and email. Provide great customer service with clear and professional communication.
- Keep sales teams and customers updated on order status, shipping, and back orders.
- Call customers to confirm their order details to ensure they’re correct.
- Keep accurate records using Microsoft Office, Navision, and Salesforce; work together with production, distribution, and accounting teams; stay updated on our products through ongoing training; and keep your workspace organized and safe
Qualifications
- 2-3 years of customer service experience (inside sales/telemarketing is a plus!).
- High school diploma is mandatory
- College degrees in science, business, or medical terms are preferred.
- Strong Microsoft Office skills (Word, Excel, Outlook, Access).
- Basic knowledge of accounting terms and transactions.
- French-speaking skills are a big plus!
What's In It For You
• Competitive pay: $50k - $52k/year • Location: Richmond • 12-month contract with possibility of extension (40 hours/week) • Comprehensive benefits such as extended healthcare, dental etc. • A supportive and professional work environment.
Salary
$50,000-52,000/year
