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CSR – Container Logistics Coordinator

Customer Service, Logistics and Supply Chain, Transportation
Full-Time
Richmond

Job Description

Fast-paced environment in Richmond has a full-time hourly position available for a personable and energetic Customer Service Representative with transportation and warehouse experience.  Position starts ASAP!

Key Responsibilities

  • Coordinate cargo movement within Greater Vancouver and across Canada.
  • Accountable for the day-to-day execution of customer orders, track & trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.
  • Satisfy all customer inquiries effectively and completely.
  • Act as the primary contact for the dedicated portfolio of customers, and the secondary contact for the customers you support as a backup CSR.
  • Monitor and action CSR inbox emails.
  • Compare waybills with purchase order and follow-up with customers when there are discrepancies
  • Data management (e-filing).
  • Establish and maintain ongoing customer communications to ensure effective service delivery and prompt issue resolutions.
  • Create and update orders
  • Coordinate import and export freight as well as booking LTL freight

Qualifications

  • Customer Service and/or Inventory Planning within a Logistics/ Supply Chain environment.
  • Good communication skills and numerical aptitude
  • Ability to work well independently and within a team to achieve goals and targets
  • Working knowledge of MS Office: Excel & Word
  • Customer oriented with a drive to create an excellent customer experience

Salary

$19-20/hour
 
 

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